According to a new report from analyst firm Forrester Research, Software-as-a-Service (SaaS) is starting to mature and move beyond its traditional areas such as CRM into newer spaces such as IT services management.
Forrester's TechRadar series reports that, while SaaS started out in CRM and Human Capital Management (HCM) applications, the market is starting to gain traction in areas such as web conferencing, collaboration and IT Services Management.
"SaaS adoption continues to increase, and it is now relevant for a wide array of applications.", according to a senior analyst at Forrester Research.
According to Forrester, SaaS collaboration is set to be one of the hotter areas of adoption, with the potential to significantly impact the collaboration market, although the report does warn that its long-term future is unknown.
For small and medium sized enterprises, online backup is proving a popular option as it offers an affordable way to meet growing regulation, and provides peace of mind with secure, remote backup of critical data.
The report concludes that, as the technology begins to mature and adoption becomes widespread, some integration of these separate technologies will occur. But firms should not expect any magic integration solutions to suddenly appear.
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Interesting post. Saas is definitely the future of IT business.
ReplyDeleteGary